Hosting & domain terms

Service and ordering

These terms apply to new orders for hosting and, where selected, separately priced domain registration or renewal. A paid order is subject to technical and security review before provisioning. We may contact you if a domain is unavailable, pricing has changed or setup cannot proceed; we will explain the available options, including a refund where appropriate.

Hosting subscriptions

Hosting is billed through Stripe at the agreed monthly or annual interval, with any applicable taxes shown during checkout. Subscriptions can be managed or cancelled through the customer billing portal. Cancellation normally stops future renewals; the service remains subject to your agreed paid period and any statutory rights. Existing manually invoiced customers retain their separate agreements.

Domains

Domain registration is a separate first-year purchase. Domain renewals are separate from hosting and are not automatically charged through your hosting subscription. Domain registration/renewal is subject to registry rules, availability, your accurate registrant details and the relevant registrar's terms. You are responsible for providing up-to-date contact information, maintaining domain ownership and acting on renewal reminders. A domain may expire if renewal is not completed in time, and recovery may incur additional registry fees. Domains already held at another registrar are not transferred by buying hosting.

Acceptable use

You must not use services for unlawful content, spam, malware distribution, unauthorised access or activities that compromise other users. You are responsible for your application, content, licensing and keeping website software and user access secure. We may take proportionate protective measures in response to abuse or imminent security risk, subject to legal obligations.

Backups, email, support and availability

The features included in your specific hosting package control storage, email hosting, backups and support. Do not assume that a backup, website migration, email mailbox or uninterrupted service is included unless confirmed in writing. We will use reasonable care and skill in providing the agreed service and communicate material incidents.

Liability and consumer rights

Nothing in these terms excludes or restricts consumer rights that cannot lawfully be excluded, or liability for fraud, death or personal injury caused by negligence, or any other non-excludable liability.

Contact and changes

Questions or complaints: enquiries@itexpertayrshire.co.uk. Material changes to contracts will be communicated as appropriate. Also see cancellation and refunds and privacy.