Privacy notice

Who handles your information

IT Expert Ayrshire provides website, IT and hosting services. We are the contact for personal data we collect for our own operations. Contact enquiries@itexpertayrshire.co.uk with privacy enquiries.

Information we collect

We may collect your name, business or organisation, email, telephone, billing and registrant contact details, requested domain and hosting package, support messages, service status, invoices, payment references, login/security events and necessary technical logs. Stripe handles card entry; we do not ask you to submit complete card numbers through our sites.

Why we process it

We use information to respond to enquiries, supply hosting and register or renew domains, manage customer accounts and billing, provide support, protect our systems and meet relevant legal and accounting obligations. Depending on the circumstances, our UK GDPR lawful basis is pre-contract steps or performance of a contract, legal obligations, or legitimate interests in security and effective service delivery. Optional marketing and optional analytics, if introduced, need an appropriate lawful basis and separate controls.

Who receives information

We use providers where needed, including Stripe for payments, Namecheap for domain registration and renewal, our hosting/Plesk infrastructure, email suppliers and security or anti-abuse services such as Cloudflare Turnstile where enabled. Domain registrant information may need to be shared with domain registries and registration providers. Some suppliers may process personal data outside the UK; any such transfers require appropriate safeguards.

Retention and security

We limit access and retain data only for the purposes described and for applicable contractual, tax, security and legal retention requirements. Exact retention periods should be documented in our internal retention schedule. We use access controls, encrypted credentials where supported and security monitoring; no online service can guarantee absolute security.

Your rights

Depending on your circumstances, you can ask for access, correction, erasure, restriction, portability or object to certain processing, or withdraw consent where we rely on it. Email us using the address above. You can raise concerns with the UK Information Commissioner's Office at ico.org.uk.

Related policies

See our cookie notice, hosting terms and cancellation and refunds policy.