Cancellation & refunds
How you can cancel hosting or a domain order and how statutory consumer rights apply.
Last updated: 2 November 2026Your statutory cancellation rights
If you buy as a UK consumer at a distance, you will ordinarily have a 14-day cancellation period for a service contract starting the day after the contract is entered into. Important exceptions and conditions apply. If you expressly ask us to start supplying a service during that period, you may have to pay a proportionate amount for services actually supplied before cancellation. We will not claim that all online hosting or domain purchases are automatically non-refundable.
Hosting subscriptions
You may cancel future recurring billing through your Hosting Hub account or by contacting us. Cancellation of future payments is separate from asking for a refund of an already charged amount. We will assess refunds based on the contract, how much service has been provided and mandatory consumer law. Service quality and faulty-service rights remain unaffected.
Domain registrations and renewals
Before a registrar purchase is made, contact us promptly if you wish to cancel. Once a domain has been registered or renewed, reversal or refund may not be possible through the registry, but any decision will be assessed against applicable statutory rights, your contract and the stage of fulfilment. Please do not rely on an assumption that all domain fees are categorically non-refundable. Domain restoration and third-party fees, where relevant, will be explained before payment.
How to request cancellation or a refund
Email enquiries@itexpertayrshire.co.uk with the order domain, order date, the account email and whether you want to cancel the subscription, stop an unprocessed domain purchase or request a refund. We will confirm receipt and explain what happens next. Do not send card numbers or passwords.
Payment processing and disputes
Where a refund is agreed or required, we ordinarily return it through the original Stripe payment method. Processing times vary by provider and bank. Your statutory rights and your ability to raise a payment dispute are not removed by this policy. See our terms and privacy notice.